{"id":10592,"date":"2016-04-06T12:44:35","date_gmt":"2016-04-06T11:44:35","guid":{"rendered":"https:\/\/www.location-bateaux-electriques.com\/faq-contact"},"modified":"2026-04-21T09:05:47","modified_gmt":"2026-04-21T08:05:47","slug":"faq-contact","status":"publish","type":"page","link":"https:\/\/www.location-bateaux-electriques.com\/en\/faq-contact","title":{"rendered":"FAQ &amp; contact"},"content":{"rendered":"<style>.kb-row-layout-id25_eab4f1-da > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id25_eab4f1-da > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id25_eab4f1-da > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-right:0px;padding-left:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id25_eab4f1-da{background-image:url('https:\/\/www.location-bateaux-electriques.com\/wp-content\/uploads\/2022\/07\/bandeau-en-amoureux.jpg');background-size:cover;background-position:49% 18%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id25_eab4f1-da > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id25_eab4f1-da > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id25_eab4f1-da > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id25_eab4f1-da alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column25_361895-43 > .kt-inside-inner-col,.kadence-column25_361895-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column25_361895-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column25_361895-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column25_361895-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column25_361895-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column25_361895-43{position:relative;}@media all and (max-width: 1024px){.kadence-column25_361895-43 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column25_361895-43 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column25_361895-43\"><div class=\"kt-inside-inner-col\"><!-- BANDEAU --><section class=\"block_bandeau\"><div class=\"outer_bandeau\"><div class=\"container relative   \"><div class=\"bandeau\"><div class=\"container\"><h1>FREQUENTLY ASKED<br \/>\r\nQUESTIONS<br \/>\r\n&amp; CONTACT<\/h1><strong>Do you have a question for us?<\/strong><\/div><\/div><div class=\"menu-bandeau\"><div class=\"lcontainer container\"><div class=\"menu-menu-bandeau-fr-container\"><ul id=\"menu-menu-bandeau-fr\" class=\"bandeau-nav\"><li id=\"menu-item-9071\" class=\"menu-item menu-item-type-post_type menu-item-object-sites menu-item-9071\"><a href=\"https:\/\/www.location-bateaux-electriques.com\/en\/sites\/nantes\"><span>Nantes &#8211; \u00cele de Versailles<\/span><\/a><\/li>\n<li id=\"menu-item-9070\" class=\"menu-item menu-item-type-post_type menu-item-object-sites menu-item-9070\"><a href=\"https:\/\/www.location-bateaux-electriques.com\/en\/sites\/suce-sur-erdre\"><span>Suc\u00e9-sur-Erdre<\/span><\/a><\/li>\n<li id=\"menu-item-9069\" class=\"menu-item menu-item-type-post_type menu-item-object-sites menu-item-9069\"><a href=\"https:\/\/www.location-bateaux-electriques.com\/en\/sites\/vertou\"><span>Vertou<\/span><\/a><\/li>\n<li id=\"menu-item-9068\" class=\"menu-item menu-item-type-post_type menu-item-object-sites menu-item-9068\"><a href=\"https:\/\/www.location-bateaux-electriques.com\/en\/sites\/nort-sur-erdre\"><span>Nort-sur-Erdre<\/span><\/a><\/li>\n<li id=\"menu-item-9072\" class=\"btn-cadeau menu-item menu-item-type-post_type_archive menu-item-object-product menu-item-9072\"><a href=\"https:\/\/www.location-bateaux-electriques.com\/en\/shop\"><span>Bon cadeau<\/span><\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"breadcrumb\"><div class=\"container lcontainer\"><p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.location-bateaux-electriques.com\/en\">Accueil<\/a><\/span><\/span><\/p><\/div><\/section><\/div><\/div>\n\n<\/div><\/div><style>.kb-row-layout-id25_03fa78-45 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id25_03fa78-45 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id25_03fa78-45 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-4xl, 8rem);padding-bottom:var(--global-kb-spacing-4xl, 8rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id25_03fa78-45{background-image:url('https:\/\/www.location-bateaux-electriques.com\/wp-content\/uploads\/2022\/03\/bg_corde_big.png');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id25_03fa78-45 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id25_03fa78-45 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id25_03fa78-45 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id25_03fa78-45 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column25_afd2c0-e4 > .kt-inside-inner-col,.kadence-column25_afd2c0-e4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column25_afd2c0-e4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column25_afd2c0-e4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column25_afd2c0-e4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column25_afd2c0-e4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column25_afd2c0-e4{text-align:center;}.kadence-column25_afd2c0-e4{position:relative;}@media all and (max-width: 1024px){.kadence-column25_afd2c0-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column25_afd2c0-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column25_afd2c0-e4\"><div class=\"kt-inside-inner-col\"><div class=\"paragraphe_content block35  dark\"><h2 class=\"heading2\">FAQ \u2013 FREQUENTLY ASKED QUESTIONS<\/h2>\n<\/div>\n\n<div class=\"paragraphe_content block35  dark\"><p><span class=\"style_mea_vert\">Here is our FAQ, which covers the questions we are most frequently asked. Please feel free to take a look; the answers you are looking for are likely there! Do you still have questions or a specific request? You can find our contact form at the bottom of the page.   <\/span><\/p>\n<\/div>\n\n<div class=\"paragraphe_content block35  dark\"><h3>\u2022<\/h3>\n<h3><strong>HOW TO CONTACT US?<\/strong><\/h3>\n<p>We no longer have a telephone service. The easiest way is to contact us by email at info@rubanvert.fr, via the contact form below, or on social media. We recommend reading these FAQs, which cover the most frequently asked questions.  <\/p>\n<h3><strong>\u2022<\/strong><\/h3>\n<h3><strong>HOW TO BOOK WITH THE &#8220;PASS NANTES&#8221;?<\/strong><\/h3>\n<p>Go to our Nantes-\u00cele de Versailles base and book on-site for the same day or another day. We will scan your PASS and you will not have to pay anything. We do not take bookings by email due to numerous cancellations.  <\/p>\n<h3><strong>\u2022<\/strong><\/h3>\n<h3><strong>WHAT ARE YOUR RATES?<\/strong><\/h3>\n<p>All our rates are displayed on our website on the PRACTICAL INFO page. There are two variables for rental prices: the rental duration and the size of the boat. <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>IS THE INDICATED RATE PER BOAT OR PER PERSON? <\/strong><\/h3>\n<p>The price is for the boat rental, regardless of the size of the crew.<br \/>\nExample: one hour on a Ruban boat = \u20ac27 for 1, 2, or 3 people.<\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>IS A SECURITY DEPOSIT REQUIRED? <\/strong><\/h3>\n<p>Upon arrival, you must present an ID, which will be returned to you immediately. For large boats (5, 7, and 9-seater models), a credit card pre-authorization or a check for \u20ac300 will be required. <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>ARE LIFE JACKETS PROVIDED?<\/strong><\/h3>\n<p>We systematically provide a life jacket to the entire crew before boarding: children, babies, infants, and adults. We remind you that wearing a life jacket is mandatory. <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>AT WHAT AGE CAN YOU RENT A BOAT ALONE? <\/strong><\/h3>\n<p>You must be 18 years old.<\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>CAN PREGNANT WOMEN BOARD OUR BOATS?<\/strong><\/h3>\n<p>Of course, they can also enjoy the trip.<\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>CAN BABIES\/CHILDREN COME ON BOARD? <\/strong><\/h3>\n<p>There is no minimum age to board Ruban Vert electric boats. Babies, infants, children, and adults are individually provided with a life jacket before boarding. Wearing a life jacket is mandatory.  <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>ARE DOGS ALLOWED ON THE BOATS? <\/strong><\/h3>\n<p>Yes, our canine friends are welcome on board; we simply ask that you return the boat in the same state of cleanliness as when you arrived. Please think of the next customers ;). Note that on the \u00cele de Versailles in Nantes, pets are no longer accepted.  <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>IS A LICENSE NECESSARY TO DRIVE THE ELECTRIC BOATS? <\/strong><\/h3>\n<p>No, all our boats can be driven WITHOUT a license. How to operate them will be explained to you on the pontoon by a Ruban Vert crew member before you board. <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>FOR BOOKINGS, IS IT BETTER TO BOOK FROM YOUR SITE OR COME DIRECTLY ON-SITE? <\/strong><\/h3>\n<p>We strongly advise you to book from our website to ensure the availability of our boats and therefore your trip. Furthermore, this avoids queuing on-site. <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>WHEN MAKING A BOOKING, HOW FAR IN ADVANCE SHOULD I ARRIVE? <\/strong><\/h3>\n<p>We recommend arriving approximately 15 minutes before your booking time. However, if your booking is at the end of the day, there may be delays related to previous rentals. We make every effort to ensure you depart on time and we count on you to return on time out of respect for the following customers.  <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>WE BOOKED FROM YOUR SITE, BUT UNFORTUNATELY THE WEATHER IS NOT FAVORABLE FOR A TRIP; ARE WE REFUNDED? <\/strong><\/h3>\n<p>Your booking is final. Regardless of the weather, the Ruban Vert rental base is open, the staff is present, and your boat is ready for you to board for a beautiful sail. Furthermore, all our boats are equipped with protective awnings (sun or rain).  <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3>ARE WE PROTECTED FROM THE SUN ON THE BOATS?<\/h3>\n<p>All our boats are equipped with an awning that can also serve as protection in case of rain.<\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>CAN WE TAKE THE BOAT TO ANOTHER BASE? <\/strong><\/h3>\n<p>No, each of our 4 bases is independent.<\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>HOW DO YOU CALCULATE A DELAY WHEN RETURNING FROM A TRIP? <\/strong><\/h3>\n<p>We have a 5-minute flexibility. Beyond that, the next rate tier is applied. <\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>WHAT PAYMENT METHODS ARE ACCEPTED? <\/strong><\/h3>\n<p>Credit card on-site and online via our website \u2013 Cash \u2013 Ch\u00e8ques-vacances and Ch\u00e8ques-vacances CONNECT (on-site only) \u2013 Bank checks are no longer accepted.<\/p>\n<p><strong>\u2022<\/strong><\/p>\n<h3><strong>I WISH TO PAY BY ANCV &#8211; CH\u00c8QUE-VACANCES (PAPER OR CONNECT), HOW DO I PROCEED? <\/strong><\/h3>\n<p>We invite you to visit one of our bases a few days in advance to finalize your booking and proceed with payment in <strong>PAPER or CONNECT Ch\u00e8ques-vacances<\/strong> format (via the ANCV application). We no longer take bookings by email due to numerous cancellations. <\/p>\n<\/div><\/div><\/div>\n\n<\/div><\/div><style>.kb-row-layout-id25_2e4b61-cb > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id25_2e4b61-cb > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id25_2e4b61-cb > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var(--wp--style--global--content-size);padding-top:var(--global-kb-spacing-4xl, 8rem);padding-bottom:var(--global-kb-spacing-4xl, 8rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id25_2e4b61-cb > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id25_2e4b61-cb > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id25_2e4b61-cb > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id25_2e4b61-cb alignnone has-kb-palette-11-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column25_f73cc1-de > .kt-inside-inner-col,.kadence-column25_f73cc1-de > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column25_f73cc1-de > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column25_f73cc1-de > .kt-inside-inner-col{flex-direction:column;}.kadence-column25_f73cc1-de > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column25_f73cc1-de > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column25_f73cc1-de{text-align:center;}.kadence-column25_f73cc1-de{position:relative;}@media all and (max-width: 1024px){.kadence-column25_f73cc1-de > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column25_f73cc1-de > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column25_f73cc1-de\"><div class=\"kt-inside-inner-col\"><div class=\"paragraphe_content block35  dark\"><h2 class=\"heading2\">CONTACT<\/h2>\n<\/div>\n\n<div class=\"paragraphe_content block35  dark\"><p>For any booking requests or information, whether for groups, romantic trips, or family outings, please complete this form. We will get back to you as soon as possible. <\/p>\n<\/div>\n\n<div class=\"contact_form block35 \"\" \"><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\n\/\/----------------------------------------------------------\n\/\/------ JAVASCRIPT HOOK FUNCTIONS FOR GRAVITY FORMS -------\n\/\/----------------------------------------------------------\n\nif ( ! gform ) {\n\tdocument.addEventListener( 'gform_main_scripts_loaded', function() { gform.scriptsLoaded = true; } );\n\tdocument.addEventListener( 'gform\/theme\/scripts_loaded', function() { gform.themeScriptsLoaded = true; } );\n\twindow.addEventListener( 'DOMContentLoaded', function() { gform.domLoaded = true; } );\n\n\tvar gform = {\n\t\tdomLoaded: false,\n\t\tscriptsLoaded: false,\n\t\tthemeScriptsLoaded: false,\n\t\tisFormEditor: () => typeof InitializeEditor === 'function',\n\n\t\t\/**\n\t\t * @deprecated 2.9 the use of initializeOnLoaded in the form editor context is deprecated.\n\t\t * @remove-in 4.0 this function will not 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class='gform_heading'>\n                            <h3 class=\"gform_title\">Formulaire de contact<\/h3>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_1'  action='\/en\/wp-json\/wp\/v2\/pages\/10592' data-formid='1' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LfPgjUqAAAAAE3avIe9X6jniKpT-zBQvYGmzPVr' data-tabindex='0'><input id=\"input_9e4ac593f2b5cde8e633ad1c4ff5c880\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_9e4ac593f2b5cde8e633ad1c4ff5c880\" value=\"\"\/><\/div> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\n                        <div class='gform-body gform_body'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_1_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Votre nom :<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_name'>\n                                    <input name='input_1' id='input_1_1' type='text' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/>\n                                <\/div><\/li><li id=\"field_1_4\" class=\"gfield gfield--type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'>T\u00e9l\u00e9phone :<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div 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gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_5'>Base de location<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_1_5'>Cliquer sur le nom de la base pour la s\u00e9lectionner<\/div><div class='ginput_container ginput_container_select'><select name='input_5' id='input_1_5' class='medium gfield_select'  aria-describedby=\"gfield_description_1_5\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Nantes - Ile de Versailles' >Nantes &#8211; Ile de Versailles<\/option><option value='Suc\u00e9-sur-Erdre' >Suc\u00e9-sur-Erdre<\/option><option value='Vertou' >Vertou<\/option><option value='Nort-sur-Erdre' >Nort-sur-Erdre<\/option><\/select><\/div><\/li><li id=\"field_1_7\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--has-description field_description_below 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