Here are our most frequently asked questions. Browse through them, and you will probably find the answer you’re looking for! If you have any further questions or special requests, fill out our contact form at the bottom of the page.
We are no longer available by phone. The easiest way is to contact us by email at firstname.lastname@example.org, via the contact form below or on social media. We recommend that you read these FAQs which cover the most frequently asked questions.
You will find our prices on our website under the FURTHER INFORMATIONS tab. They vary according to the size of the boat and the time you want to spend on board.
We charge for the boat, irrespective of the number of people on board (within max. capacity).
Example: hiring a Ruban for 1 hour = €25 for 1, 2 or 3 people.
Before you board the boat, we will ask you to show a passport or identity card and will return it to you immediately. We will take a bank card imprint (€300) if you hire one of our larger models (i.e. 6-8 passenger boats).
All passengers are provided with a life vest before boarding: children, babies, infants and adults alike. We kindly remind you that life vests must be worn at all times.
You must be 18 years old.
Of course, expecting moms can enjoy the trip too.
There’s no minimum age for a trip on a RUBAN VERT electric boat. All babies, infants, children and adults are issued with a life vest before boarding. Life vests must be worn at all times.
Yes, dogs are welcome on board our boats, but please make sure the boat is returned as clean as it was when you went on board (be mindful of the next customer).
No, none of our boats require a license. A RUBAN VERT staff-member will show you what to do on the pontoon, before you climb aboard.
We recommend booking online, because you can then check which boats are available for the route you have chosen. You might also avoid queues.
We suggest that you arrive about 15 minutes before your booking time. However, if you book for late afternoon, some boats may be late getting back. We make every effort to get you away on time but remember that every late return means a delay for the next customer.
No, you cannot cancel your booking. Whatever the weather, the RUBAN VERT boat hire base will be open, our staff will be there to welcome you and the boat will be ready for you to enjoy your cruise. All our boats have awnings (to protect against the sun and rain).
All our boats have awnings, which can also protect you from the rain.
No, because each base is run separately.
You can be up to 5 minutes late, but after that, the following set charge is applied.
– Credit cards on line and/or in situ
– Holiday vouchers
– Bank checks are no longer accepted
You will need to go to one of our bases in person, a few days before your trip, to finalize the booking and pay with the vouchers. Unfortunately, there is currently no way holiday vouchers can be used to pay online.
To book a boat or for further information, whether for a group, a romantic trip for two, or a family outing, please fill in the following form. We will contact you as quickly as possible.